Back to Blog

Active Pts 12 Months (deactivated)

October 17, 2024 4 minutes To Read

Today’s Date: 2024-10-18

Active Patients 12 Months (deactivated)

Tracking the number of patients who were active in the past 12 months but have since been deactivated is crucial for understanding patient retention. Below are comprehensive insights into the Active Patients Last 12 Months Marked Inactive KPI, including its calculation, importance, improvement ideas, and how Practice by Numbers can aid in enhancing this key metric.

Calculation Details

To calculate the “Active Patients Last 12 Months Marked Inactive” KPI, follow these steps:

  • Step 1: Identify the total number of active patients at the start of the 12-month period.
  • Step 2: Determine the total number of patients who have been marked as inactive during the same 12-month period.
  • Step 3: Ensure that the patients counted as inactive were active within the past 12 months before they were deactivated.
  • Step 4: The final count of these patients gives the KPI value.

In mathematical terms:

  • A: Total number of active patients at the start of the 12-month period
  • B: Total number of patients marked inactive during the 12-month period

The count of active patients in the last 12 months that have been deactivated is the total number B who fall within the group A.

Importance

Understanding patient attrition is vital for long-term success. Let’s explore why this metric is important:

Understanding Patient Attrition

Patient attrition or loss can affect your dental practice in several ways:

  • Identifying Trends: Monitoring this KPI regularly helps identify patterns in patient attrition, which could indicate problems in service quality or patient satisfaction.
  • Proactive Measures: Understanding why patients become inactive allows you to take actions such as improving service quality or setting up patient outreach programs.

Financial Implications

This KPI impacts your practice’s revenue:

  • Revenue Stability: A stable patient base ensures consistent revenue, aiding in better financial planning and resource allocation.
  • Cost Efficiency: Retaining existing patients is more cost-effective than acquiring new ones, allowing you to focus more on patient care rather than marketing efforts.

Building Long-Term Relationships

Building long-term relationships with patients is crucial for trust and loyalty:

  • Patient Engagement: Engaged patients are more likely to adhere to treatment plans and attend regular check-ups, leading to better oral health outcomes.
  • Loyalty Programs: Identifying at-risk patients enables you to implement loyalty programs or personalized follow-ups, showing your care for their ongoing dental health.

Improvement Ideas

To reduce the number of active patients marked inactive, consider the following strategies:

  • Identify Reasons for Inactivity: Conduct surveys or follow-up calls to understand why patients are becoming inactive.
  • Enhance Patient Engagement: Implement a patient engagement strategy, including regular check-ups, reminders, and health tips.
  • Provide Exceptional Customer Service: Train staff to ensure each patient feels valued and satisfied.
  • Offer Flexible Payment Plans: Provide multiple payment options to address financial concerns.
  • Improve Appointment Scheduling: Offer online scheduling and flexible hours to accommodate busy lives.
  • Regular Follow-Up: Set up a system for regular follow-ups with patients who haven’t visited in a while.

How Practice by Numbers Can Help Improve These KPIs

Practice by Numbers offers comprehensive dental business intelligence software designed to enhance your practice management. Here’s how it can help:

  • Data Analytics: Provides in-depth analysis of patient data to identify trends and patterns in patient attrition.
  • Automated Reminders: Integrated systems for sending out appointment reminders, health tips, and follow-ups via email or text messages.
  • Custom Reports: Generate detailed reports on patient engagement, financial health, and service quality to make informed decisions.
  • Patient Surveys: Easily deploy patient satisfaction surveys to gather insights on areas needing improvement.
  • Flexible Payment Options: Tools for offering and managing various payment plans to accommodate patient financial needs.

Additionally, more detailed and per-month KPI statistics are available to Practice by Numbers users, providing a deeper dive into patient retention metrics.

You may also like