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Active Hyg Pts (deactivated)

October 17, 2024 6 minutes To Read

Today’s Date: 2024-10-18

Active Patients Hyg Marked Inactive

This KPI measures the number of patients who were initially considered active under the hygiene care category but have since been marked as inactive. Monitoring this metric helps the dental office understand patient retention in the hygiene care segment and identify any trends or issues that may require attention.

Calculation Method

To calculate the number of active hygiene patients who have been marked inactive, follow these steps:

  • Step 1: Determine the total number of hygiene patients who were initially marked as active at the beginning of the measurement period. This figure represents your starting point.
  • Step 2: Identify the number of these initially active hygiene patients who have had their status changed to inactive by the end of the measurement period. This involves tracking changes in patient records over time.
  • Step 3: The resultant number from Step 2 represents your KPI value. It is the count of hygiene patients who transitioned from active to inactive status.

By assessing the number of active patients in the hygiene category who are marked inactive, the dental office can uncover patterns or specific issues leading to patient attrition. This can help in developing targeted strategies to improve patient retention and satisfaction within the hygiene care segment.

Importance of Active Patients Hyg Marked Inactive KPI

Understanding the Importance of ‘Active Patients Hyg Marked Inactive’ KPI for Your Dental Office

In the healthcare industry, particularly within dental practices, keeping track of patient activities is crucial. The Active Patients Hyg Marked Inactive KPI highlights the number of hygiene patients who were once active but have recently been deactivated. This metric offers valuable insights that can drive strategic improvements in patient retention and overall practice health.

  • Patient Retention: One of the core goals for any dental office is to retain patients. Tracking those who were active but have been deactivated helps identify patterns or causes contributing to patient drop-off, enabling you to address these issues proactively.
  • Quality of Care: A sudden or consistent increase in deactivated hygiene patients may suggest dissatisfaction with the level of care received. Analyzing this KPI allows for quality control and necessary adjustments in your hygiene services.
  • Financial Health: Active hygiene patients contribute to the revenue through regular check-ups and cleanings. By monitoring this KPI, you can anticipate revenue fluctuations more accurately and strategize ways to boost patient retention and, consequently, practice profitability.
  • Operational Efficiency: Understanding why patients are being deactivated facilitates better office management. You can evaluate appointment scheduling, patient experience, and interaction efficiency, which are all key factors in patient satisfaction and retention.

In summary, diligently tracking the ‘Active Patients Hyg Marked Inactive’ KPI will illuminate critical areas needing attention, ultimately fostering better patient relationships and enhancing the health and success of your dental practice. By addressing the root causes of patient deactivation, your practice can implement more patient-centric strategies, ensuring a loyal patient base and a thriving business.

Improvement Strategies for Active Patients Hyg Marked Inactive KPI

Understanding the KPI

This key performance indicator (KPI) tracks the number of hygienist patients who were once active but have now been marked as inactive. This metric helps identify how many patients are falling off from regular hygiene visits, which can directly impact the overall health of your patient base and the financial health of the practice.

Steps to Improve the KPI

Improving the number of patients marked inactive involves multiple strategies aimed at maintaining patient engagement and ensuring they return for their regular appointments.

  • Proactive Scheduling: Implement recall systems that automatically prompt patients to schedule their next visit before they leave the office. Use follow-up calls or automated reminders for those who have not rescheduled yet.
  • Patient Education: Educate patients about the importance of regular hygiene visits for their oral and overall health. Provide informational brochures, videos, or discussions during their appointments to reinforce this message.
  • Incentive Programs: Consider offering loyalty programs or incentives for patients who consistently keep their hygiene appointments. This could include small discounts or entries into a raffle for patients who attend consecutive appointments on time.
  • Feedback Mechanism: Create an easy feedback mechanism to understand why patients are becoming inactive. This can help identify common barriers or areas for improvement in your patient care or scheduling process.
  • Outreach Campaigns: Launch targeted email, SMS, or direct mail campaigns to reacquaint inactive patients with your services. Highlight any new services, technologies, or changes at your practice that would benefit them.
  • Personalized Communication: Personalize your communication to make patients feel valued and important. Personalized messages from their hygienist or dentist can increase the chances of reactivation.

Tracking Progress and Adjusting Strategies

Once you have implemented strategies to retain active patients, consistently track the KPI to monitor progress. Track monthly or quarterly shifts in the metric and analyze patterns. Be prepared to adjust strategies based on patient feedback and emerging trends. Continually refining your approach will help improve this KPI and support the overall growth and success of your dental practice.

By focusing on these areas and committing to continual improvement, your practice can better retain hygienist patients and reduce the number marked as inactive. This not only ensures better patient health but also enhances your practice’s stability and growth.

How Practice by Numbers Can Help Improve These KPIs

Practice by Numbers is a powerful dental business intelligence software that can significantly improve your KPI tracking and performance. Here’s how Practice by Numbers can assist in enhancing the Active Patients Hyg Marked Inactive KPI:

  • Automated Tracking: The software automatically tracks the status of all patients, providing real-time updates and insights into which patients are becoming inactive and why.
  • Patient Engagement Tools: Utilize built-in tools for automated reminders, recalls, and personalized communication to keep patients engaged and encourage them to keep their hygiene appointments.
  • Comprehensive Reports: Generate detailed reports that offer insights into patient retention rates and identify patterns or common reasons for deactivation, allowing for targeted interventions.
  • Patient Feedback Mechanisms: Implement feedback surveys and other tools to understand patient concerns, directly from the source, and address issues promptly to improve retention.
  • Customizable Dashboards: Create customized dashboards that allow you to monitor your KPIs at a glance and track progress over time, making it easier to adjust strategies and measure success.

With Practice by Numbers, dental practices can leverage advanced analytics and automation to enhance patient retention strategies, ultimately reducing the number of hygiene patients marked inactive and promoting consistent practice growth.

More detailed and per month KPI statistics are available to Practice by Numbers users, providing deeper insights and more precise data to support your practice’s success.

KPI Statistics for 2024-01-01 to 2024-06-30

PercentileCurrent YearLast Year
10th Percentile0.00.0
25th Percentile4.8335.167
50th Percentile13.83316.667
75th Percentile28.33338.167
90th Percentile51.96781.667

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