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Explore a Comprehensive Feature Comparison of PbN.

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Practice by Numbers
vs
Nexhealth

Discover the differences between Practice by Numbers and Weave to choose the right platform for your dental practice.
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Choosing the Right Platform Goes Beyond Features, It's About

Running your
practice with ease
and confidence
Growing revenue
in a predictable,
sustainable way
Gaining clarity on
what’s driving results
(and what isn’t)
Having reliable
support whenever
you need it

Why practices switch from Nexhealth to PbN

Clarity

Clarity

600+ KPIs and customizable dashboards for actionable insights.

Efficiency

Efficiency

All-in-one platform (analytics, comms, payments, ops). Fewer vendors, less chaos.

Growth

Growth

Integrated marketing tools + ROI dashboards that tie campaigns directly to revenue.

Support

Support

Fast, proactive help from a team that actually knows dentistry.

Pricing

Pricing

Transparent and modular, only pay for what you need.

Learn how PbN brings everything together for your dental team.

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Practice by Numbers vs Nexhealth

Which one fits your practice?

Practice by Numbers

Weave

Pros

Cons

Comprehensive Analytics

PbN stands out for our highly customizable analytics that provide detailed insights into practice performance. Users can drill down into specific areas such as patient acquisition, revenue, and operational efficiency to identify trends, uncover growth opportunities, and make informed decisions that improve profitability. Our user-friendly dashboards help present complex data in an easily digestible format, allowing dental professionals to take action.

Reporting Limitations

Limitations of the reporting features include “the reports are not customizable enough to suit specific practice needs.” This lack of flexibility in reports can make it difficult for users to extract the exact data they need, particularly in relation to marketing and patient engagement metrics. Other issues include syncing and data accuracy, with users saying “it takes too long for reports to update, and the information doesn’t always align with our practice management system.”

Robust Marketing

PbN offers highly customizable patient communications and campaigns, including automated appointment and payment reminders, confirmations, and recalls to minimize no-shows. Our two-way texting features ensure seamless communication for appointment scheduling and follow-ups, making patient interaction more efficient.

Marketing Issues

Users report poor customization for marketing campaigns, with “finding what you need can be challenging due to limited customization options.” This can limit outreach to specific patient segments. Another common complaint is integration problems, particularly when syncing with a PMS, which will lead to issues with managing patient communications.

Great Customer Support

Practice by Numbers is often praised for our responsive and knowledgeable customer support. Users appreciate the quick resolution of issues and the proactive assistance during onboarding, with the support team regularly checking in to help clients maximize the platform’s features.

Delayed Support

Dissatisfaction with the responsiveness of customer support include users saying “support will disappear. Impossible to reach anyone, and so many issues—nobody cares.” While the team is helpful once contacted, wait times for assistance, have been a source of frustration.

Custom Communications

PbN excels in the ability to customize patient communications. We offer automated reminders, confirmations, and recalls, ensuring that patients are always informed and reducing the risk of no-shows. The two-way texting allows practices to communicate easily with patients, providing a seamless and direct method for handling appointment scheduling, follow-ups, or patient inquiries.

Communication Flexibility

“We had issues with being unable to adjust the frequency of communications to our needs, making it hard to balance patient reminders and avoid overwhelming them.” This reflects a lack of flexibility in customizing the timing and frequency of communications. Users also noted that when their “PMS updates or breaks an appointment, NexHealth often doesn’t reflect these changes, requiring manual updates.”

Highly Reliable

PbN is frequently praised for exceptional reliability. We provide 99.99% uptime, ensuring that practices experience minimal disruptions in crucial areas like patient communication, appointment management, and data access. This high reliability allows dental practices to confidently depend on us for essential operations.

Platform Errors

“Sometimes patients tell us that they received a notice with the wrong time, and patients that have cancelled still get a reminder. We’ve had to manually manage these errors.” This suggests a poor user experience and user frustration with the system’s performance and the response time in fixing these types of issues.

Straightforward Pricing

Our transparent, flexible pricing lets dental practices pay only for the features they need with no hidden fees or complex add-ons. Key tools like patient management, analytics, reputation management, and automated patient communication are included to optimize efficiency while keeping costs predictable.

High Price for Features

“The cost is higher than expected, especially for the features that are offered. We found similar platforms that provided more for a lower price.” This reflects disappointment with the pricing relative to what the platform delivers compared to competitors. “For the price we pay, the system doesn’t have enough advanced features to justify the cost.”

PbN Voice

PBN Voice integrates smoothly with our Practice by Numbers platform, allowing for a unified experience where phone calls, data, and patient interactions are managed within the same system. With caller insights, call tracking and analytics, work remote access, and automating phone-based tasks like appointment confirmations, reminders, and follow-ups, staff becomes more efficient and patients are delighted.

Phone Issues

User complaints regarding the phone system include “phone system integration was not as smooth as promised, causing dropped calls and connection issues during patient interactions.” Other issues include “consistent problems with the phone system lagging, making it difficult to answer calls in a timely manner.” This highlights delays and inefficiencies with the system’s performance.

PbN Payments

Practice by Numbers’ payment system is designed for seamless integration, making it easy to manage payments directly within the platform. It offers flexible payment options for patients, including in-office terminals and online payments, ensuring a smooth experience for both staff and clients. The system is highly automated, reducing manual data entry and improving efficiency by syncing directly with practice management software.

Payment Delays

Users have expressed concerns regarding NexHealth’s payment features and AR management. A frequent complaint is about delays in payment posting and syncing issues with PMS. These issues cause discrepancies in the patient ledger, requiring manual adjustments. Additionally, there have been reports of duplicate accounts that complicate payment processes when texts or billing reminders are sent to the wrong account.

Collecting Patient Reviews

PbN integrates marketing efforts with detailed analytics, giving practices the ability to track ROI from various campaigns and measure patient interaction across channels. This ensures that practices can refine their marketing strategies based on real-time data and optimize patient acquisition efforts. This results in a higher volume of organic, positive reviews, which boosts a practice’s online reputation and visibility, ultimately attracting new patients.

Limited Review Management

A complaint is that the NexHealth review system does not transition to public platforms: “The system lacks an efficient way for patients to leave reviews. Our patients find it somewhat cumbersome to transition from review system (which isn’t public) to actually writing a review on Google.” Additionally, users mention “issues with review requests being sent too frequently, without an option to adjust the timing to fit our needs.” This all can make it challenging to provide a good patient experiences for review requests.

Source: G2, Capterra, TrustPilot, GetApp, and other review platforms. The opinions shared here are quoted directly from actual user reviews.

Practice by Numbers

Pros

Comprehensive Analytics
PbN stands out for our highly customizable analytics that provide detailed insights into practice performance. Users can drill down into specific areas such as patient acquisition, revenue, and operational efficiency to identify trends, uncover growth opportunities, and make informed decisions that improve profitability. Our user-friendly dashboards help present complex data in an easily digestible format, allowing dental professionals to take action.
PbN offers highly customizable patient communications and campaigns, including automated appointment and payment reminders, confirmations, and recalls to minimize no-shows. Our two-way texting features ensure seamless communication for appointment scheduling and follow-ups, making patient interaction more efficient.
Practice by Numbers is often praised for our responsive and knowledgeable customer support. Users appreciate the quick resolution of issues and the proactive assistance during onboarding, with the support team regularly checking in to help clients maximize the platform’s features.
PbN excels in the ability to customize patient communications. We offer automated reminders, confirmations, and recalls, ensuring that patients are always informed and reducing the risk of no-shows. The two-way texting allows practices to communicate easily with patients, providing a seamless and direct method for handling appointment scheduling, follow-ups, or patient inquiries.
PbN is frequently praised for exceptional reliability. We provide 99.99% uptime, ensuring that practices experience minimal disruptions in crucial areas like patient communication, appointment management, and data access. This high reliability allows dental practices to confidently depend on us for essential operations.
Our transparent, flexible pricing lets dental practices pay only for the features they need with no hidden fees or complex add-ons. Key tools like patient management, analytics, reputation management, and automated patient communication are included to optimize efficiency while keeping costs predictable.
PBN Voice integrates smoothly with our Practice by Numbers platform, allowing for a unified experience where phone calls, data, and patient interactions are managed within the same system. With caller insights, call tracking and analytics, work remote access, and automating phone-based tasks like appointment confirmations, reminders, and follow-ups, staff becomes more efficient and patients are delighted.
Practice by Numbers’ payment system is designed for seamless integration, making it easy to manage payments directly within the platform. It offers flexible payment options for patients, including in-office terminals and online payments, ensuring a smooth experience for both staff and clients. The system is highly automated, reducing manual data entry and improving efficiency by syncing directly with practice management software.
PbN integrates marketing efforts with detailed analytics, giving practices the ability to track ROI from various campaigns and measure patient interaction across channels. This ensures that practices can refine their marketing strategies based on real-time data and optimize patient acquisition efforts. This results in a higher volume of organic, positive reviews, which boosts a practice’s online reputation and visibility, ultimately attracting new patients.

Weave

Cons

Reporting Limitations
Limitations of the reporting features include “the reports are not customizable enough to suit specific practice needs.” This lack of flexibility in reports can make it difficult for users to extract the exact data they need, particularly in relation to marketing and patient engagement metrics. Other issues include syncing and data accuracy, with users saying “it takes too long for reports to update, and the information doesn’t always align with our practice management system.”
Users report poor customization for marketing campaigns, with “finding what you need can be challenging due to limited customization options.” This can limit outreach to specific patient segments. Another common complaint is integration problems, particularly when syncing with a PMS, which will lead to issues with managing patient communications.
Dissatisfaction with the responsiveness of customer support include users saying “support will disappear. Impossible to reach anyone, and so many issues—nobody cares.” While the team is helpful once contacted, wait times for assistance, have been a source of frustration.
“We had issues with being unable to adjust the frequency of communications to our needs, making it hard to balance patient reminders and avoid overwhelming them.” This reflects a lack of flexibility in customizing the timing and frequency of communications. Users also noted that when their “PMS updates or breaks an appointment, NexHealth often doesn’t reflect these changes, requiring manual updates.”
“Sometimes patients tell us that they received a notice with the wrong time, and patients that have cancelled still get a reminder. We’ve had to manually manage these errors.” This suggests a poor user experience and user frustration with the system’s performance and the response time in fixing these types of issues.
“The cost is higher than expected, especially for the features that are offered. We found similar platforms that provided more for a lower price.” This reflects disappointment with the pricing relative to what the platform delivers compared to competitors. “For the price we pay, the system doesn’t have enough advanced features to justify the cost.”
User complaints regarding the phone system include “phone system integration was not as smooth as promised, causing dropped calls and connection issues during patient interactions.” Other issues include “consistent problems with the phone system lagging, making it difficult to answer calls in a timely manner.” This highlights delays and inefficiencies with the system’s performance.
Users have expressed concerns regarding NexHealth’s payment features and AR management. A frequent complaint is about delays in payment posting and syncing issues with PMS. These issues cause discrepancies in the patient ledger, requiring manual adjustments. Additionally, there have been reports of duplicate accounts that complicate payment processes when texts or billing reminders are sent to the wrong account.
A complaint is that the NexHealth review system does not transition to public platforms: “The system lacks an efficient way for patients to leave reviews. Our patients find it somewhat cumbersome to transition from review system (which isn’t public) to actually writing a review on Google.” Additionally, users mention “issues with review requests being sent too frequently, without an option to adjust the timing to fit our needs.” This all can make it challenging to provide a good patient experiences for review requests.
Source: G2, Capterra, TrustPilot, GetApp, and other review platforms. The opinions shared here are quoted directly from actual user reviews.

Flexible pricing plans for growing practices

  • Pay for what you need
  • Nothing more, nothing less

Core

Get up and running faster with the essentials for your practice
Learn more >

Flow

Bring calm to the chaos with smoother operations
Learn more >

Scale

Designed to handle more volume without the stress
Learn more >

Thrive

Everything you need to operate at your full potential
Learn more >

What Our Customers Say

See how Practice by Numbers helps dental teams balance long-term growth with better patient care.

I have used a few different products similar to Practice by Numbers and this has far exceeded what the others have offered. I am able to review numbers with the practice owner and our team. I am able to log in from home on a snow day and communicate with our patients, I am able to create my own customizable emails and hone in on what patients I want to receive, if not all of our patients…

Lauren B.
Office Manager

Practice by Numbers makes it so easy to visualize our goals, track team performance, and identify areas for growth. The dashboards are clean, the data is clear, and it’s become an essential part of our daily workflow. I especially love how it helps with patient retention and production tracking.

Jezmani R.
Treatment Coordinator

The ability to instantly communicate with patients and manage scheduling changes is invaluable. Moreover, the platform’s features for tracking collections, supporting production goals, and exporting unscheduled data, along with its utility in huddle preparation, make it an indispensable tool.

Brigitte M.
Admin

Switching from paper charts to a fully digital system felt overwhelming at first, but Practice By Numbers made the transition incredibly smooth for our practice. We rely on them for patient forms, patient communication, and practice analytics — and they have been absolutely essential.

Cameron D.
Owner Dentist

The ability to visualize key performance metrics in real-time has made a huge impact on how we run our practice. From detailed production reports to patient engagement tracking, Practice by Numbers offers an intuitive dashboard that keeps our team focused and aligned.

Amber R.
Treatment Coordinator

There are SO many things that we were doing manually before that are all done automatically now like sending and chasing new patient forms, confirmation texts at the right time we need them to go out, forms automatically adjusting patient records in our PMS as parents submit new forms, overdue routine care reminders, and so much more!

Kayla B.
Director of Operations

Practice by Numbers has allowed us to offer dental practices the tools they need to thrive. Their software not only provides tools for managing the schedule and patients, but also crucial insights into practice performance, enabling dental teams to make informed decisions and enhance both patient care and business growth.

Brenda McNulty
Owner of DS Facts

What I love about Practice by Numbers is it’s the latest and greatest dashboard that you will ever need for your practice. I can take last year’s KPIs, set goals for this year, and then see what’s working and what’s not. Practice by Numbers also allows me to see the information the way that I want it. I can create customized dashboards for each provider.

Sandy Pardue
Director of Consulting, Classic Practice Resources

Practice by numbers has been a game-changer for our practice. We’ve been using it since 2019, and it continues to streamline our operations and elevate patient care. Their support team is responsive and truly makes us feel valued.


Sydea B.
Dentist and Practice Owner | Artisan, Dental Bellevue
Join the dental teams growing with PbN.

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